Refund policy
There are NO refunds or returns unless the item is defective. In that event, please contact us via novagangxx@gmail.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at novagangxx@gmail.com .
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items/ custom piece/ pre order cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at novagangxx@gmail.com.
Shipping
To return your product, you should contact us via novagangxx@gmail.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Keep in mind if you order outside the US there can be variable fees like custom or taxes that you need to pay.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Policy
**Special Notice regarding all beanies (as of 6/28/24)** :
Please note that the order period lasts three days, with production beginning once the order period ends. It may take up to 10-15 buisness days to ship. In the case that the number of orders end up being more than anticipated, there may incur a delay of an additional week. If there are any updates from us (delays, shipping, etc.), we will be sure to make an update via Instagram. Thank you for your understanding.
**Special Notice regarding the “CONVICT KILLER” Tees (as of 6/28/24)** :
Please note that the order period lasts three days, with production beginning once the order period ends. In the case that the number of orders end up being more than anticipated, there may incur a delay of an additional week. If there are any updates from us (delays, shipping, etc.), we will be sure to make an update via Instagram. Thank you for your understanding.
Please note that the order period lasts three days, with production beginning once the order period ends. It may take up to 10-15 buisness days to ship. In the case that the number of orders end up being more than anticipated, there may incur a delay of an additional week. If there are any updates from us (delays, shipping, etc.), we will be sure to make an update via Instagram. Thank you for your understanding.
**Special Notice regarding the “CONVICT KILLER” Tees (as of 6/28/24)** :
Please note that the order period lasts three days, with production beginning once the order period ends. In the case that the number of orders end up being more than anticipated, there may incur a delay of an additional week. If there are any updates from us (delays, shipping, etc.), we will be sure to make an update via Instagram. Thank you for your understanding.
Failure of address / Certainty of address (please notice)
“Addresses being wrong is not our liability. We have an automatic system that captures your address in which you enter whenever you purchase.
You will be responsible for the validity of your address.
Failure of address can not be in our hands or have a definite refund, so be sure to not put the wrong address in our checkout forms. USPS labels are done by information given to them. If your package returns to us and is not received we can not promise you a refund unless we deem so due to it being a stricly situational basis. “
Countries Available (US to International)
A list of countries available for shipping both US to International.
USPS® international mail services go to more than 180 countries, including Great Britain, Canada, Japan, Mexico, and Australia. Global Express Guaranteed®, Priority Mail Express International®, and Priority Mail International® services include international tracking and some insurance.
Countries Excluded (Most Cases International)
A list of countries not available for shipping from USPS Data.
USPS DATA:
| Suspensions | ||
|---|---|---|
| Afghanistan | Myanmar | Yemen |
| Belarus | Niue* | |
| Bhutan | Russia | |
| Brunei | Syria | |
| Laos | Timor-Leste |
| Suspension of Global Express Guaranteed® Service | ||
|---|---|---|
| Belarus | Russia | Ukraine |
please carefully read through USPS website for better information : https://about.usps.com/newsroom/service-alerts/international/welcome.htm “
Shipping Alternative (by personal inbox/email)
If you want to try a different method of shipping you can personally inbox and purchase through personal message or emails listed down below:
IG @xnovagang
novagangxx@gmail.com
cleansing@myself.com
Exchange in product process may also vary in time due to shipping alternative having a different method of delivery. Please be patient!