Refund policy
All sales final unless:
- You were sent the wrong item
- NOVAGANG approves an exception
- A remedy is required by applicable law
Changing your mind or selecting the wrong product, color, or size does not qualify for a return or exchange. Sale, custom, preorder, personalized, and made-to-order products are also final sale unless an exception is approved.
Approved refunds will be sent to the original payment method when possible. If that method is unavailable, we may arrange another reasonable refund method with the customer.
Order and Delivery Issues
If you receive the wrong item or believe an order is damaged, defective, lost, or missing contents, email us promptly with your order number and a description of the issue.
We may request photos, packaging, or other information when needed. Do not wash, wear, alter, repair, discard, or return an affected item until instructions are provided.
NOVAGANG will handle carrier claims that must be filed by the sender. Carrier investigations and claims are subject to the carrier’s requirements and do not guarantee approval.
If tracking shows “delivered” but the package is missing, check the address, surrounding delivery areas, household members, neighbors, building staff, and the local carrier before contacting us.
Approved issues may be resolved through a replacement, refund, exchange, or another reasonable solution.
Shipping policy
Production and Tracking
Many products are made-to-order, preordered, customized, or produced in small batches. Production and shipping times may vary. Any timeframe shown is an estimate and is not a guaranteed delivery date.
Production time and carrier transit time are separate. Carrier delivery estimates and tracking updates are not guaranteed.
Tracking information will be sent when available and may take time to update after a label is created. Order communications and any required delay notices will be sent to the email entered at checkout.
We may use a comparable carrier, service, or other reasonable shipping solution when needed. Customers will not be charged an additional amount after checkout without their agreement.
Shipping Addresses
Orders are shipped using the information entered at checkout. Customers are responsible for providing a complete and accurate name and address, including any apartment or unit number.
When possible, use Roman characters (A–Z and 0–9). Unsupported characters may cause carrier errors, particularly with international shipments.
We may reasonably reformat or transliterate an address for carrier compatibility without changing its destination.
Email us as soon as possible if something needs to be corrected. Address changes are not guaranteed after fulfillment begins.
International Orders
International availability is determined during checkout and may change because of carrier or destination restrictions.
Customers are responsible for customs duties, import taxes, brokerage charges, and similar fees unless checkout states that they are included. Customs processing may delay delivery.
Returned-to-Sender Packages
If an order is returned because of an incorrect address, refusal, failed pickup, unpaid customs charges, or a similar customer-related issue, the customer may choose:
- Reshipment: Pay the current cost of shipping the order again.
- Refund: Receive the merchandise subtotal minus:
- Original shipping
- Carrier return charges billed to NOVAGANG
- A processing fee of 10% of the merchandise subtotal, up to $15
These charges do not apply when the return was caused by an error by NOVAGANG.
Terms & conditions
Orders and Payments
Prices are shown in U.S. dollars unless stated otherwise. Payment is collected at checkout, and products are not reserved until checkout is complete.
We may cancel and refund an order because of unavailable inventory, suspected fraud, payment problems, pricing errors, shipping restrictions, or other fulfillment issues.
Changes and Cancellations
Email us as soon as possible to request a change or cancellation. We will try to help, but requests are not guaranteed once production or fulfillment has begun.
Any cancellation or refund rights required by applicable law still apply.
Product Variations
Because our merchandise is handled and produced in small batches, minor variations in print placement, color, finish, or appearance may occur. Reasonable production variations are not considered defects.
Website and Content
You may not misuse the website, submit fraudulent information, interfere with its operation, or use its content unlawfully.
Product information is presented as accurately as reasonably possible, but we may correct errors involving descriptions, prices, measurements, availability, or other details.
NOVAGANG’s original designs, graphics, photographs, logos, and written content may not be reproduced or commercially used without written permission. Purchasing merchandise does not transfer ownership of its artwork.
Privacy policy
Information We Use
We collect information needed to operate the store, process orders, communicate with customers, prevent fraud, and meet legal obligations. This may include contact, billing, shipping, order, and technical website information.
The email entered at checkout is our official method for order communications. We do not use social media as an official order-support channel.
Service Providers
Information may be shared with the service providers needed to operate the store, including payment processors, carriers, ecommerce platforms, and technology providers, or when legally required.
Payment information is handled by our payment providers.
Policy Updates
We may update these policies periodically. The version in effect when an order is placed generally applies to that purchase.
Nothing in these policies limits customer rights that cannot legally be waived.
Contact
novagangxx@gmail.com
btw,
NOVAGANG is operated by NG-X LLC. By using this website or placing an order, you agree to the following policies and terms.